The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Access and update information |
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Completed |
Evidence:
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Source and access informationon facilities and services available within the organisation in accordance with organisational systems |
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Completed |
Evidence:
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Incorporate information into day-to-day contact with visitors to support the quality of service standards within the organisation |
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Completed |
Evidence:
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Share information with colleagues to support the efficiency and quality of service |
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Completed |
Evidence:
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Identify and use opportunities to update and maintain facility and service knowledge |
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Completed |
Evidence:
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Provide information about services and facilities |
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Completed |
Evidence:
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Pro-actively identify information and assistance needs of different customers, including those visitors with specific needs |
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Completed |
Evidence:
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Provide accurate information and assistance in a clear, concise, courteous and culturally appropriate manner |
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Completed |
Evidence:
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Where appropriate, assist and/or instruct to visitors in the use of equipment and facilities or refer to appropriate colleagues |
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Completed |
Evidence:
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Where appropriate, refer enquiries to other areas of the organisation or to external organisations |
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Completed |
Evidence:
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Promote internal products and services to visitors using appropriate customer service skills |
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Completed |
Evidence:
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Seek feedback on services |
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Completed |
Evidence:
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Pro-actively seek feedback and comment on services from visitors |
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Completed |
Evidence:
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Observe visitor behaviour and interest to inform organisational evaluation processes |
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Completed |
Evidence:
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Follow appropriate procedures where formal evaluation mechanisms are in place |
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Completed |
Evidence:
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Provide information on visitor feedback to appropriate colleagues |
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Completed |
Evidence:
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